I've been in the IT industry nearly 40 years, seems surreal that I saw the first IBM PC's in the early 80's. It makes me feel like father time of computing.
I put in a support ticket to Microsoft for apparently Lenovo 'bricked' my system when they put a new motherboard in, and BitLocker was enabled on the hard drive.
I was able to 'nuke-and-pave' (an affectiionate term, meaning 'blow it all away and re-install the Operatoing System), just as well, I downgraded to Windows 10 (instead of 11) because much of the software and drivers I need were avails on Windows 10 (or easier to come by).
So in 25 years of Microsoft Support, pretty much 10 priority support calls, I've used a handful (maybe 3 or 4) out of 250. And of those, I probably beat the answer ... myself, by grinding it out.
That's the awy it is in tech, when you're driven and good.
